Terms and Conditions

YACOOBA LABS Ticketing Platform is an online marketplace that offers Event Tickets for events and experiences to Attendees, communicates with Attendees, and concludes contracts with Attendees as an agent of the Event Producer.

YACOOBA LABS owns and operates the YACOOBA LABS Ticketing Platform available at https://yacooba.live. Using the YACOOBA LABS Ticketing Platform, Attendees can purchase Event Tickets for events and experiences organised by Event Producers.

These are the Terms and Conditions governing the use of this YACOOBA LABS Ticketing Platform and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the YACOOBA LABS Ticketing Platform.

Your access to and use of the YACOOBA LABS Ticketing Platform is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the YACOOBA LABS Ticketing Platform.

By accessing or using the YACOOBA LABS Ticketing Platform, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the YACOOBA LABS Ticketing Platform.

You represent that You are over the age of 18. The Company does not permit those under 18 to use the YACOOBA LABS Ticketing Platform.

Your access to and use of the YACOOBA LABS Ticketing Platform is also conditional upon Your acceptance of and compliance with YACOOBA LABS’ Privacy Policy. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the YACOOBA LABS Ticketing Platform and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using the YACOOBA LABS Ticketing Platform.

Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

Clause and paragraph headings shall not affect the interpretation of this agreement.

Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

If any provision is held to be invalid or unenforceable for any reason, the remaining provisions will continue in full force without being impaired or invalidated in any way.

For the purposes of these Terms and Conditions:

Affiliate
means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Attendees
means individuals who purchase Event Tickets on the YACOOBA LABS Ticketing Platform and attend events or experiences.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement)
refers to Yacooba Labs - Tecnologia, Lazer e Criatividade, Lda, a company incorporated in Portugal with tax identification number (NIF) 514375795, whose registered office is at Avenida Arriaga 30, 3º H, Funchal, 9000-064, Portugal (“YACOOBA LABS”).

Content
refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You or a third party, regardless of the form of that content.

Event Producer
means any event promoters and organisers, and any other persons involved in the organisation of the events and experiences to which the Services relate.

Event Tickets
mean an admission ticket(s) for an event or experience being organised by an Event Producer.

Feedback
means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of Our YACOOBA LABS Ticketing Platform.

Force Majeure
means circumstances beyond a person or entity’s reasonable control, including earthquakes, floods, fires, other natural catastrophes, acts of war (whether declared or not), acts of terrorism, riots, civil disturbances, pandemics, epidemics, government actions, nuclear or chemical contamination, electrical or internet outages, failures of public infrastructure, and strikes.

Orders
mean a request by You to purchase Services from Us.

Promotions
refer to contests, sweepstakes or other promotions offered through the YACOOBA LABS Ticketing Platform.

Services
refer to the Event Tickets and related services for events and experiences offered for sale on the YACOOBA LABS Ticketing Platform.

Terms and Conditions (also referred as “Terms”)
mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the YACOOBA LABS Ticketing Platform.

YACOOBA LABS Ticketing Platform
means the internet booking platform operated by YACOOBA LABS accessible via https://yacooba.live/, related websites, affiliate websites, partner websites, apps, partner apps, tools, partner tools, devices, or other facilities.

You (also “Your”)
means the individual accessing or using the YACOOBA LABS Ticketing Platform, or the company, or other legal entity on behalf of which such individual is accessing or using the YACOOBA LABS Ticketing Platform, as applicable.

We act as an agent for Event Producers to sell Event Tickets for events and experiences. We will send the Event Tickets to the email address You provide when placing Your Order. Except as stated otherwise in these Terms, We will have no liability to You for the actual provision of the event or experience, which remains the responsibility of the Event Producer.

By placing an Order for Services through the YACOOBA LABS Ticketing Platform, You warrant that You are legally capable of entering into binding contracts. You also acknowledge that YACOOBA LABS sells the Services as an agent of the Event Producer.

If You purchase Services through the YACOOBA LABS Ticketing Platform on behalf of a company or other legal entity, You acknowledge that You have the authority to bind that company or other legal entity. These Terms and any references to “You” shall also apply to that company or other legal entity.

If You wish to place an Order for Services available on the YACOOBA LABS Ticketing Platform, You may be asked to supply certain information relevant to Your Order including name, email, phone number, ID/passport and credit card details.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to Us is accurate and complete.

All card payments are processed on our behalf by Stripe, in accordance with their terms. Stripe’s role is to accept and process credit card, debit card and other types of payments with respect to sales of the Services.

You are responsible for keeping Your information up to date and accurate at all times.

8.1 Event Ticket formats
Your Event Tickets will be sent to the email address You provide when placing Your Order, in the following formats:

1. PDF;
2. Apple Wallet pass; and
3. Google Wallet pass.

The QR code on Your Event Ticket is static, so You will not require an internet connection to show Your Event Ticket at the event. You may download Your Event Ticket, or add it to Your digital wallet, in advance of attending the event.

It is your responsibility to ensure you are able to provide your Event Ticket at the entrance to any event. You will not be entitled to any refund if you cannot access your Event Ticket due to a failure to download Your Event Tickets or where you cannot access the email address to which Your Event Tickets were sent.

8.2 Purchasing Event Tickets

Before completing Your purchase, YACOOBA LABS will give You the opportunity to review and confirm the essential elements of the transaction.

Any Event Ticket that You purchase from Us is the property of the relevant Event Producer. The Event Producer shall at all times retain the right to cancel Your purchase or refuse Your admission at the event.

Event Producers may apply additional terms and conditions to Your reservation and purchase of Event Tickets, and other related services that You select. Any additional terms and conditions will be available on the event page. Please read them carefully.

At the discretion of the relevant Event Producer, you may only be able to purchase a limited number of Event Tickets per event. We reserve the right to cancel any purchase that does not comply with such limits.

It is Your responsibility to provide a valid email address which ensures that You are able to receive the Event Tickets we send prior to the event. You will not be entitled to any refund where You fail to provide a valid email address or cannot access the email address to which Your Event Tickets were sent.

8.3 Order confirmation

Upon completion of the transaction through the YACOOBA LABS Ticketing Platform, You will receive an Order confirmation via email. This confirmation will be conditional on any payment being validated and confirmed.

If You have any reason to believe that Your purchase through the YACOOBA LABS Ticketing Platform has not been successful, such as a failure to receive an Order confirmation or an error message during the purchase, it is Your responsibility to confirm whether Your purchase has been successful and rectify any error that may have occurred. We will not be liable for any loss incurred as a result of a failure to check if a purchase was successful.

If You have any reason to believe that the Event Tickets You receive following Your purchase are incorrect or invalid, it is Your responsibility to use the YACOOBA LABS Ticketing Platform to confirm whether Your Event Tickets are correct and valid and rectify any error with them. We will not be liable for any loss incurred as a result of a failure to report an error on the Event Tickets that would be noted upon reasonable inspection.

We will not be liable for any error in connection with Your purchase or attendance as a result of images or details of Your Event Tickets being posted online by You. Please do not do this as it may make Your Event Tickets vulnerable to third party interference.

8.4 Ticket resale

You are not permitted to purchase any Event Tickets from YACOOBA LABS with the intention of reselling them.

We reserve the right to cancel any Event Tickets that We reasonably believe have been purchased with the intention of resale.

We reserve the right to refuse or cancel Your Order at any time for certain reasons including:

• Services availability;
• Errors in the description or prices for Services;
• Errors in Your Order;
• Any behaviour carried out by You that is threatening or abusive; or
• The Order is fraudulent, unauthorised or illegal.

10.1 Charges for cancellation

Cancellation charges will be payable if You cancel and there are no Force Majeure circumstances which significantly affect Your booking. Cancellation charges exclude amendment charges and administration/service fees, which are non-refundable.

Please read the full terms and conditions issued by the Event Producer, which can be found on the event’s official website. If the Event Producer does not make terms and conditions available, the terms set out in 10.2 shall apply.

10.2 Event Tickets

The Event Producer will not directly accept cancellations of any bookings from You. All cancellations must be made through the YACOOBA LABS Ticketing Platform. If You cancel a booking and there are no Force Majeure circumstances, the booking will be treated as a completed booking for purposes of payment. If there are Force Majeure circumstances, You may receive a full refund.

If, for any reason, You receive a full refund for Event Tickets purchased, this will be for the same price that You purchased the Event Tickets. An increase or decrease in the price of the Event Tickets since the purchase was made will not affect the amount being refunded.

If the event You purchased Event Tickets for is cancelled in full, without any option provided for a rescheduled date, You will be entitled to a full refund for Your Order. For the purposes of this section, a full refund shall include the total sale price of Your Event Tickets but may not include any additional YACOOBA LABS Ticketing Platform charge or other fee paid for purchase.

If the event You purchased Event Tickets for is a multi-day event, and the event has only been cancelled on particular days, You may only be entitled to a partial refund in accordance with how much of the event has been cancelled.

If the event You purchased Event Tickets for is rescheduled or changed to a substantial extent, You will be informed of this and Your Event Tickets should remain valid for the rescheduled or changed event. However, if You do not wish to attend the rescheduled or changed event You may cancel Your Order and You will be entitled to a full refund. Such notice of cancellation must be given within a reasonable time prior to the updated event. We may specify a deadline when We notify You of the rescheduling or change, but if We have not specified a deadline then it shall automatically be one week prior to the updated event. If You do not notify Us that You wish to cancel Your Order, We will take this as acceptance of Your Order for the rescheduled or changed event.

10.3 Exceptional Circumstances/Force Majeure

You may cancel a booking for Event Tickets if a Force Majeure situation occurs at the location of the event, regardless of whether the Event Producer continues to provide the event during the affected period of time. If the Event Producer or You cancel a booking in connection with a Force Majeure situation, You will receive a full refund.

If a Force Majeure situation arises and the Event Producer cancels the event, YACOOBA LABS will notify You immediately, forwarding the additional options proposed by the Event Producer.

If You do not attend the event and there are no Force Majeure circumstances, the booking will be treated as a completed booking for purposes of payment.

If You do not attend the event due to transportation issues not related to the Event Producer, YACOOBA LABS and the Event Producer will not have any responsibility to refund the cost of the Event Tickets to You.

We are constantly updating Our offerings on the YACOOBA LABS Ticketing Platform. Because of this, the Services available on Our YACOOBA LABS Ticketing Platform may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding Our Services on the YACOOBA LABS Ticketing Platform and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and Services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Any seating map displayed in relation to an event is for guidance only and may not accurately reflect the seating arrangement at the event.

Any specified start times and end times for events are for guidance only and are subject to change by the relevant Event Producer.

The prices specified for Services offered on the YACOOBA LABS Ticketing Platform are inclusive of VAT and any other taxes that are applicable.

The price consists of the sale price of the Services and our service fee. The service fee will generally be between 5% and 7.5% of the value of the Services. The total aggregate price, including any markup, will be confirmed prior to completing the purchase Order.

YACOOBA LABS reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by YACOOBA LABS subsequent to accepting an Order in the event of any occurrence caused by government action, changes in applicable taxes or duties, higher foreign exchange costs and any other matter beyond the control of YACOOBA LABS.

The YACOOBA LABS Ticketing Platform offers Event Tickets for events and experiences that take place in different countries. Prices are displayed and charged in Euros. We shall not be liable for any charges You incur as a result of currency exchange applied by Your bank or card issuer.

All Services purchased are subject to a one-time payment. Payment can be made through various payment methods, including Visa and MasterCard cards.

Payment cards (credit cards or debit cards) are subject to validation checks and authorisation by Your card issuer. If We do not receive the required authorisation, We will not be liable for any delay or non-delivery of Your Order.

Any Promotions made available through the YACOOBA LABS Ticketing Platform may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as Our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

The YACOOBA LABS Ticketing Platform and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of YACOOBA LABS and its licensors.

You may not use, copy, store, reproduce, adapt, translate, modify, distribute, publicly display, publicly perform, transmit, or otherwise exploit any YACOOBA LABS content, or any YACOOBA LABS trademark, logo, or slogan, without YACOOBA LABS’ prior written consent.

We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the YACOOBA LABS Ticketing Platform infringes any third party’s intellectual property rights.

If You believe that any of YACOOBA LABS’ original content or any Content on the YACOOBA LABS Ticketing Platform is infringing Your intellectual property rights, You should submit a notice in writing to the attention of Our copyright agent through our contact page and include in Your notice a detailed description of the alleged infringement.

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresenting that any Content is infringing Your intellectual property rights.

You assign all rights, title and interest in any Feedback You provide to YACOOBA LABS. If, for any reason, such assignment is ineffective, You agree to grant YACOOBA LABS a non-exclusive, sublicensable (through one or more tiers), worldwide, fully-paid and royalty-free licence to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

The YACOOBA LABS Ticketing Platform may contain links to third-party web sites or services that are not owned or controlled by YACOOBA LABS.

YACOOBA LABS has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that YACOOBA LABS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

We may suspend or withdraw Your access to the YACOOBA LABS Ticketing Platform immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the YACOOBA LABS Ticketing Platform will cease immediately.

Your attention is particularly drawn to this condition.

Notwithstanding any damages that You might incur, the entire liability of YACOOBA LABS and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the YACOOBA LABS Ticketing Platform.

We will not be liable to You, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Terms for:

1. loss of profits;
2. loss of sales or business;
3. loss of agreements or contracts;
4. loss of anticipated savings;
5. loss of use or corruption of software, data or information;
6. loss of or damage to goodwill; and/or
7. any indirect or consequential loss.

We are not responsible for any errors experienced while using the YACOOBA LABS Ticketing Platform as a result of Your internet connection.

Nothing in these Terms excludes either party’s liability for death or personal injury caused by negligence, or fraud or fraudulent misrepresentation.

YACOOBA LABS does not warrant that:

1. Your use of the YACOOBA LABS Ticketing Platform will be uninterrupted or error-free;
2. the Services and/or information obtained by you through the YACOOBA LABS Ticketing Platform will meet Your requirements; or
3. the YACOOBA LABS Ticketing Platform will be free from vulnerabilities or viruses.

YACOOBA LABS is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over the YACOOBA LABS Ticketing Platform, and You acknowledge that the YACOOBA LABS Ticketing Platform may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. If this is the case, the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under the applicable law.

22.1 Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of, or in connection with, them, their subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of Portugal.

The courts of Portugal shall have jurisdiction to settle any dispute or claim arising out of, or in connection with, these Terms, their subject matter or formation (including non-contractual disputes or claims). Nothing in these Terms deprives You, as a consumer, of the protection afforded by the mandatory provisions of the law of Your country of residence, or of Your right to bring proceedings before the courts of that country.

22.2 Dispute Resolution

If You have any concern or dispute about the YACOOBA LABS Ticketing Platform, You agree to first try to resolve the dispute informally by contacting YACOOBA LABS through our contact page.

If any dispute arises, We shall attempt in good faith to resolve the dispute. If We are unable to resolve the dispute, You may submit a complaint through the Portuguese electronic complaints book at https://www.livroreclamacoes.pt, or refer the matter to a consumer alternative dispute resolution entity; information on the competent entities is available at https://www.consumidor.gov.pt. You may also pursue court proceedings.

22.3 Severability

If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement.

22.4 Waiver

If We do not insist that you perform any of Your obligations under the Terms and Conditions, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived Our rights against You or that You do not have to comply with those obligations. If We do waive any rights, We will only do so in writing, and that will not mean that We will automatically waive any right related to any later default by You.

22.5 Amendments

We reserve the right, at Our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use the YACOOBA LABS Ticketing Platform after those revisions become effective, You agree to be bound by the revised Terms and Conditions. If You do not agree to the new terms, in whole or in part, please stop using the YACOOBA LABS Ticketing Platform.

22.6 Translation

These Terms and Conditions may have been translated if We have made them available to You on Our YACOOBA LABS Ticketing Platform. In the event of any discrepancy between versions, the Portuguese text shall prevail.

22.7 Assignment

You shall not, without YACOOBA LABS’ prior written consent, assign, novate, transfer, charge, sub-contract or deal in any other manner with all or any of Your rights or obligations under these Terms and Conditions.

YACOOBA LABS may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under these Terms and Conditions.

22.8. Notices

Any notice under these Terms and Conditions will be in writing. YACOOBA LABS may send notices to the email address You provided when placing Your Order. You must send any legal notice with regards to these Terms and Conditions through our contact page.

22.9. Miscellaneous

Except as otherwise expressly provided, all remedies are cumulative, in addition to and not in lieu of any other remedies available to either YACOOBA LABS or You at law, in equity or otherwise. These Terms set out the entire understanding and agreement of YACOOBA LABS and You and supersede any and all oral or written agreements or understandings between Us.

If you have any questions about these Terms and Conditions, You can contact us:

Yacooba Labs - Tecnologia, Lazer e Criatividade, Lda (NIF 514375795)

Through our contact page

By post: Avenida Arriaga 30, 3º H, Funchal, 9000-064, Portugal